Refund policy

Refund and Returns policy

we want you to love your Diamond Stride purchase. If for any reason you are not completely satisfied, our refund and returns policy is as follows:

 

Your rights to cancel ( UK customers )

• Under UK law, you have the right to cancel your order within 14 days of receiving your items.

Conditions for Return

To be eligible for a refund:

• Items must be returned in their original condition - unworn, unwashed, with tag still attached.
• Items must be returned in the original packaging where possible.
• For hygiene reasons, we cannot accept returns on underwear, socks, or any personalised/custom items, unless faulty.

How to Return

• Contact us at support@diamondstride.co.uk with your using the contact us form found on the returns page. Please state your order number and reason for return.
• We will provide you with the return address and instructions.
• Please ensue the parcel is securely packaged - we are not responsible for items lost in transit.

Refunds 

• Once your return is received and inspected, we will notify you.
• Refunds are processed to your original payment method within 7-10 working days.
• Please note that original shipping costs are non-refundable, unless the item was faulty or sent in error.

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different size or style, please return your item for a refund and place a new order.

Faulty or Incorrect Items 

If your order arrives faulty or incorrect, please contact us within 7 days of delivery, and we'll resolve the issue as quickly as possible at no cost to you.